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Established in 1978 in Worthing, West Sussex by Duncan himself the business is run today by his sons Andrew and Fraser Stewart.
A true family business is a rare thing. Even more rare is a family business that has survived the generations, building on its established traditions, while innovating and modernising as it seeks to future-proof the business for the generations to come. Duncan Stewart is one of those family businesses that take our history seriously, knowing that it informs everything we do going forward.
Duncan Stewart is renowned as a supplier of premium quality personalised and branded textiles and more recently, this has expanded into homewares and gift items. We create embroidered towels, bags, bathrobes, laser engraved homewares, and bespoke items that cannot be found on the High Street.
On the business-to-business end, we work closely with a range of customers, supplying multi-national companies with branded products and corporate gifts to supplying beauty colleges and small businesses with
textiles.
For consumers, our wide range of premium products are available as stand-alone items or personalised to make beautiful gifts that celebrate every occasion.
For us diversification is key, and our product range reflects this. We strive to think outside the box with our designs, to enable all of our customers to be inspired in finding that perfect gift item for someone they love.
We strive for sustainability with a focus on reducing, reusing, and recycling. We work in collaboration with our manufacturing partners; designers; customers and employees to produce innovative, high-quality products to market whilst providing authentic customer services. We aim to engage with the community by partnering with programs that offer rehabilitation and career development to demographics at risk of long-term unemployment.
We take pride in ensuring our products are of the highest quality and value. We work with our suppliers to source the best products at fair prices, maintain rigorous quality control standards throughout our
production and dispatch processes and are committed to ensuring our customers are satisfied with the end product. We recognise our reputation, and success depends on this.
We are committed to accountability and authenticity in everything we do. We aim to provide the best level of personal customer service - every query or issue is personally owned by the relevant team member/s through to satisfactory resolution. We believe in continuous development and improvement and not becoming complacent in serving our customers.
Duncan Stewart has succeeded for over forty years because we have adapted to change to grow. We strive to keep up with market change by listening to customer and staff feedback, as well as keeping on top of
market trends.
As a small business, no day in the office or warehouse looks the same. The teamwork between our staff, manufacturers, service partners, and customers is core to our successful operations. We are committed to
maintaining a positive, respectful, and productive working environment
for all, at all times.
As a small business, we challenge ourselves to support a sustainable world by reducing, reusing and recycling as much as possible in our day-to-day operations. From the use of recycled materials in our packaging to reusing cardboard boxes and reducing the use of single-use plastic as well as maintaining recycling practices on site.
As a company, we are committed to connecting with communities and providing opportunities. We work with the HMP service to provide rehabilitation opportunities for offenders and engage with Government
supported programs that provide youth opportunities to develop career skills.
We are focused on doing what we can to contribute to social responsibility. We challenge our team to review how we operate in order to make more sustainable choices, from reusing and recycling plastics to working within our local community. Projects include working with HMP Ford to support the rehabilitation of offenders due for release by providing them with work experience during our peak trade times to contributing to local Food Banks.
Working with factories in Turkey, Pakistan, India, Portugal, China, and Bangladesh we look to conduct visits to ensure that facilities follow ethical practices including no child labour, good lighting and facilities for all employees, reasonable working hours, competitive pay rates, and health & safety procedures are in place.
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