Shipping policy

At Duncan Stewart Textiles Ltd, we take pride in our efficient and environmentally conscious shipping practices. We collaborate with three prominent courier partners, namely Royal Mail, DPD, and Parcelforce, to deliver your orders promptly and reliably.

Our primary goal is to cover our postage costs without seeking profit from this service. As a result, any changes in shipping prices are directly influenced by the courier's pricing adjustments.

To minimize waste and promote sustainability, our dedicated team makes every effort to employ recycled or recyclable materials wherever feasible throughout the shipping process.

In the unlikely event of a delivery issue, rest assured that our team is committed to assisting you. If a delivery appears to be delayed or lost, we recommend checking your delivery address first, exploring safe places or contacting your neighbours to ensure it hasn't been left there. If you find that tracking details have not appeared in your emails or order history, please don't hesitate to reach out to us, and we will gladly provide you with this information.

For circumstances beyond our control, such as "acts of god" (e.g., extreme weather), vehicle or road accidents, pandemics, courier strikes, or operational problems, we kindly request your understanding and patience.

As part of our shipping policy after Brexit, we regret to inform you that we no longer offer international shipping through this website. However, if you have any inquiries regarding international shipping, please don't hesitate to contact us, and we will be happy to address your questions.

Thank you for choosing Duncan Stewart Textiles Ltd for your shipping needs. We are committed to providing you with the best service possible. If you have any further queries or concerns, please feel free to get in touch with our friendly customer support team.Last Update: 21 July 2023