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A Family Legacy Since 1978
Founded by Duncan Stewart in 1978, our family-run business has proudly served customers from our base in Worthing, West Sussex. Today, Duncan's commitment to quality and service lives on through his sons, Andrew and Fraser Stewart, who continue to run the company with the same passion and dedication.
Family businesses are rare. Even rarer are those that thrive across generations—honouring tradition while embracing innovation. At Duncan Stewart, we’re proud to be one of them.
Our business has grown from its roots as a textile wholesaler to becoming a trusted name for high-quality embroidered towels, bathrobes, bags, and laser-engraved homewares. Our range now includes carefully curated gifts and bespoke items you won’t find on the high street.
We work with everyone from global brands looking for corporate gifts, to beauty colleges and small businesses in need of quality branded textiles. Every order is handled with the same care and attention to detail that’s defined our family business for over 45 years.
Frequently Asked Questions
Here is list of some of the Frequently asked questions asked by our customers
Can I Return It ?
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We’re happy to accept returns on any plain (non-personalised) items if you're not completely satisfied. Unfortunately, we’re unable to accept returns on personalised products, as they are custom-made and cannot be resold. However, if any item—personalised or plain—arrives faulty or not as described, we’ll put it right straight away with a replacement or refund. Unless the product is faulty, we do not refund the cost of shipping. We also require you to ship the product to our returns address yourself.
Can I customise products with my logo or design ?
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Yes, we offer full personalisation services including embroidery and laser engraving. You can upload your design during the ordering process, or contact us directly for bespoke requests on 01903 201251 or customerservice@duncanstewart.co.uk
Do you offer bulk or corporate orders ?
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Absolutely. We supply branded products and corporate gifts to businesses of all sizes—from multinational companies to independent salons and beauty colleges. For large orders, please visit the trade section of our website or get in touch at sales@duncanstewart.co.uk.
Is there a minimum order quantity ?
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There’s no minimum order for any product, including plain or personalised items.
Can I order a sample before placing a large order ?
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Yes, samples can be arranged for most products. We recommend requesting a sample if you’re placing a larger or customised order. We ask for the basic cost of the product and shipping to be covered, but if it's plain you're welcome to return for a refund on the product.
How long does delivery take ?
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Delivery times vary depending on the time of year. Typically it's 2-4 working days. We also offer an express delivery service for next working day shipping if ordered by 2pm. You will always see accurate lead times during the checkout process.
Do you ship internationally ?
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At the moment, we only ship within the UK on our website. If you need international delivery, please contact us and we’ll do our best to accommodate using our international courier. 01903 201251 or customerservice@duncanstewart.co.uk.
Do you offer free delivery ?
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Outside of any special events and sales, we offer free shipping for any order over £50.
Can you help with artwork setup?
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Yes, our in-house team can help set up your design for embroidery or engraving. If you need any advice on this please don't hesitate to reach out to our helpful customer service team who will guide you through the process. 01903 201251 or customerservice@duncanstewart.co.uk.
What if there’s a problem with my order ?
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Customer satisfaction is our priority. If you receive a faulty or incorrect item, please contact us within 7 days of delivery and we’ll resolve it quickly. 01903 201251 or customerservice@duncanstewart.co.uk.